Shipping policy

# Shipping Policy

**Last updated: May 2026**
**Trovayo | trovayo.com | hello@trovayo.com**

---

## Digital Products — Instant Delivery

All Trovayo products are **digital guides** with no physical shipping involved.

Upon successful payment you will receive:

1. An **order confirmation email** sent immediately to your email address
2. A **magic access link** sent within minutes to the same email
3. Tap the link to access your guide instantly at **read.trovayo.com**

No waiting. No downloads. No apps required. Your guide is accessible on any device — phone, tablet, or laptop — immediately after purchase.

---

## Didn't Receive Your Guide?

If you have not received access within **1 hour** of purchase, please:

1. Check your **spam or junk folder**
2. Confirm you used the correct email address at checkout
3. Contact us at **hello@trovayo.com** with your order number

We will resolve any access issues within **2 business hours**.

---

## Re-sending Access

If you lose access to your guide or need your link resent, simply email us at **hello@trovayo.com** with your order number and we will restore your access promptly.

---

## Physical Products

We may offer printed hard-copy editions of our guides in the future. When available, shipping terms, delivery times, and associated costs will be clearly displayed on the product page and added to this policy.

---

## Contact Us

**Email:** hello@trovayo.com
**Phone:** +44 7737 139025
**Address:** Trovayo, 128 City Road, London EC1V 2NX, United Kingdom