Terms of service
# Terms of Service
**Last updated: May 2026**
**Trovayo | trovayo.com | hello@trovayo.com**
---
Please read these Terms of Service carefully before using trovayo.com or purchasing any products from Trovayo ("we", "us", "our"). By accessing our site or making a purchase, you agree to be bound by these Terms.
---
## 1. About Us
**Trade name:** Trovayo
**Website:** trovayo.com
**Email:** hello@trovayo.com
**Phone:** +44 7737 139025
**Address:** 128 City Road, London EC1V 2NX, United Kingdom
---
## 2. Eligibility
By using our site, you confirm that:
- You are at least 18 years old, or have parental or guardian consent
- You have the legal capacity to enter into a binding agreement
- You are not prohibited from using our services under applicable law
---
## 3. Digital Products and License
### 3.1 What You Purchase
When you buy a Trovayo guide, you purchase a **personal, non-exclusive, non-transferable license** to access and use the digital content for personal, non-commercial purposes only.
### 3.2 What You May Not Do
You may NOT:
- Resell, redistribute, or share the guide with any third party
- Copy, reproduce, or publish any part of the guide content
- Use the content for any commercial purpose without our prior written permission
- Remove or alter any copyright notices or branding
- Share your account login credentials with others
- Extract or scrape guide data using automated tools
### 3.3 License Termination
We reserve the right to terminate your license immediately and without refund if you violate these Terms.
---
## 4. Pricing and Payment
- All prices are displayed in GBP (£) unless otherwise indicated
- Prices include any applicable VAT
- We accept all major credit and debit cards and PayPal via Shopify Payments
- Prices may change at any time — changes do not affect orders already placed
- Your order is confirmed only after payment is successfully processed and you receive a confirmation email
---
## 5. Delivery of Digital Products
- Guides are delivered instantly upon successful payment via email and access to your account at read.trovayo.com
- If you do not receive access within 1 hour of purchase, check your spam folder and contact us at hello@trovayo.com
- We are not responsible for delivery failures caused by incorrect email addresses entered at checkout
---
## 6. Intellectual Property
All content on trovayo.com — including text, images, graphics, logos, guide content, and design — is the intellectual property of Trovayo and protected by UK and international copyright law. You may not reproduce, distribute, or create derivative works from any Trovayo content without our express written permission.
---
## 7. User Accounts
- You are responsible for maintaining the confidentiality of your login credentials
- You are responsible for all activity that occurs under your account
- You must notify us immediately at hello@trovayo.com of any unauthorised access to your account
- We reserve the right to suspend or terminate accounts that violate these Terms
---
## 8. Accuracy of Guide Content
We make every effort to ensure guide content is accurate and up to date. However, as venues open, close, and change, we cannot guarantee that all information is current at the time of reading. We recommend verifying opening hours, prices, and availability before visiting any venue.
---
## 9. Prohibited Use
You agree not to:
- Use our site for any unlawful purpose
- Attempt to gain unauthorised access to our systems or servers
- Transmit harmful, offensive, or disruptive content
- Use automated tools to scrape or extract content
- Impersonate Trovayo or any other person or entity
---
## 10. Limitation of Liability
To the maximum extent permitted by applicable law:
- Trovayo is not liable for any indirect, incidental, or consequential damages arising from your use of our products
- Our total liability to you shall not exceed the amount you paid for the product in question
- We do not guarantee that venue information is always current or accurate
Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
---
## 11. Third-Party Links
Our guides and website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those external sites.
---
## 12. Governing Law and Jurisdiction
These Terms are governed by the laws of **England and Wales**. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
---
## 13. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes are posted constitutes your acceptance of the revised Terms.
---
## Contact Us
**Email:** hello@trovayo.com
**Phone:** +44 7737 139025
**Address:** Trovayo, 128 City Road, London EC1V 2NX, United Kingdom